The Call_Solutions Q™ means "quality in customer care".

Only Call_Solutions contact marketing and business communication services carry the Q™ mark of quality assurance. The Qsm means you enjoy the utmost standard of service excellence. We will work with you to benchmark incentives and quality service levels. We set mutually rewarding goals for new customer participation in your programs, new sales and cross-sells. We strive to improve efficiency, reduce operating costs, and increase the profitability of each and every customer relationship.

Our teleservices agreements tie performance in areas of customer satisfaction with speed of customer service, accuracy, timeliness of response, and courtesy. Compliance with all Federal and State guidelines and do-not-contact list management is standard practice. Call monitoring, auditing, and 100% verification of telephone- or electronic-based sales all help to satisfy your needs as well as those of your customers.

We take an integrated approach to your business communication services. In each customer touch point, we strive for assurance that we have met or exceeded their needs. A simple "thank you" for a job well done reinforces the pride we have in our quality of service. We settle for nothing less.

Customer "Bill of Rights"

The people of Call_Solutions make every effort to please your customers. With us it's all about people, and consistent, high quality interactions. Our organization is committed to your business, products and service. Our reputation, like yours, depends on being the best. When our Partnership Centers display the Q™ symbol it means that your organization and your customers can expect the standard of service founded on our Customer "Bill of Rights":

"All Customers have these rights:

1. Accountability of customer sales and service management.
2. Polite manner and respect for each customer in each and every interaction.
3. Relevant knowledge of the products and/or services represented.
4. Enthusiasm for the products or services represented.
5. Consistency in representing your company culture and your brand."

The Q™ in our Partnership Center agreement means we represent your business, as your business. We reflect your company values in all of our contacts with your customers. In this "Bill of Rights" you are assured.

This is what Call_Solutions means when we say we're: "Growing through people™."