Your "Call Center Inside" - or, how you benefit from our knowledge of your industry.

The bridge connecting all of our services, the essence behind our value as your customer contact partner, is captured by the phrase "Call Center Inside". In order to deliver consistent quality and truly comprehensive customer communications Call_Solutions has obtained vital "Call Center Inside" knowledge "inside" a broad range of industries. Based on this understanding Call_Solutions is able to deliver CRMarketing™, our holistic strategic perspective on the totality of your customer communications. From initial awareness, through product knowledge, to purchase fulfillment and product support, on to customer data analysis that feeds back to new beginnings, Call_Solutions presents this "Call Center Inside" knowledge for industries including:

Airline Travel and Transportation

Shopping, booking, and ticketing airline reservations, airline schedule inquiries, frequent traveler support and general reservation service support

Banking, Credit Unions, and Financial Services

Marketing and processing of credit card applications, including credit card acquisitions on behalf of participating financial institutions, installment loan applications, refinancing cross-sell and credit collection services, mortgage lead qualification, servicing help desk support

Cable, Telecom, Wireless, and Utilities

Enrollment of new subscribers, cross-sell and up-sell into subscriber base, service inquiries and help desk support

Cargo and Package Delivery

Shopping and booking cargo reservations, airline schedule inquiries, cargo routing inquiries, package tracking, lost claims management, call resolution for consumer and business inquiries.

Catalog and Mail Order Entry

'Toll free' number call services, blended inbound and help desk, publication source identification, fulfilling orders, tracking and reporting

Consumer- and Business- to-Business Ad Response

'Toll free' number call services, blended inbound/outbound call handling, comprehensive media source identification, tracking and reporting services.

Dealer Promotion, Customer Loyalty Programs

Satisfaction surveys, lead generation, cross-sell programs, help desk, interactive kiosks, and Internet/Intranet communication networks

Fund Raising

Financial development for non-profit associations, special issue awareness

Healthcare and Pharmaceuticals

Responding to inquiries related to health plan detail and benefit plan enrollment information, care call or introductory programs including scheduling individual and group appointments with provider representatives in local communities, fulfillment of sales collateral and pre-qualifying with mail information packets.

Insurance Services

Through licensed agents, promotion and processing of Life, Health, Dental, Medicare Supplements, Group Insurance Enrollments, Premiums, Benefits and Claims help desk solutions

Meetings and Conventions

Promoting attendance, surveying registrants, registering attendees, fulfillment for meeting materials

Membership Programs

Enrolling consumers in enhanced-service programs for financial institutions, affinity organizations and clubs, promoting retention and loyalty among members and expanding benefits

Publishing

Qualifying and developing subscriber bases, from educational publications to periodicals

Recreation and Entertainment

Out-of-state game and fishing license fulfillment, reservations and requirements for lodging, state parks and campgrounds, ticketing and merchandise fulfillment for special events

Call_Solutions matches your requirements with our call center expertise in your industry and the markets your company serves. Ongoing education and training of our representatives, working directly on your behalf, provides your customers with a seamless connection to your business.

We invite you to visit with us and tour our service centers to gain first-hand appreciation for the professionalism of Call_Solutions people. Let our people help your company grow each and every one of your customer relationships. That is what we mean in our promise "Growing through people"™.